Order Policy
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
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USA: 3–4 business days
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Canada: 2-6 business days
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Europe: 6–8 business days
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Australia/New Zealand: 2–14 business days
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Japan: 4–8 business days
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International: 10–20 business days
Where will my order ship from?
We work with on-demand and small businesses for order fulfillment companies and various small businesses with facilities worldwide! Most of our products from our partner warehouses that are sent from North Carolina, USA and the United Arab Emirates.
Which shipment providers work with the FRGOC Store?
Our fulfillment company ships more than 1 million items each month, and partners with carriers like USPS, FedEx, DPD, and DHL to give customers the best possible shipping experience.
What are the shipping costs?
We charge a flat fee for our shipping, here is the list and it will also automatically apply on your location at checkout.
USA - $9.99
Canada - $9.99
Europe - $17.99
Australia - $17.99
Japan - $9.99
All other International Countries - $17.99
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. My order should be here by now, but I still don't have it.
What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@frgoc9.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.